Our expert claims handling drives the success we have enjoyed. We work diligently to upgrade our claims resource network, including aggressive managed care programs and cost containment measures. We partner only with the best health and rehabilitation professionals.
Just as important, we stay abreast of current trends and advanced medical technology so we can provide your employees with the best, most cost-effective medical care. The end result: we save you money.
All of our seasoned claims professionals are required to participate in ongoing insurance industry continuing education programs. They are further encouraged to undergo rigorous training through the Insurance Institute of America’s professional certification programs. Lastly, the reason we know we will positively impact your worker’s compensation program is that we make a conscious decision to keep individual caseloads well below the industry standard. We are committed to claim excellence and outcome. Our claims professionals are trained to be proactive in claims handling in lieu of reactive; to be creative instead of simply processing.
Keeping you satisfied
This is one of the primary reasons that once you have worked with us, you will stay with us. Our consistent 92% retention rate with our insureds affirms that we are very different from our competitors. If it matters to you; it matters to us. This is why we encourage all of our insureds to call our claims department for any claim guidance or direction, even if a claim has not yet been submitted. We will prove that relationships are forged one claim event at a time. We appreciate you, and we know that having worked with us, you will appreciate us as well.
No one wants a worker’s compensation claim. But when you have one, you do need to have the reassurance that your claims department is prepared to partner with you for the best claim outcome for all. Our Birmingham, Alabama and Brentwood, Tennessee claims department’s customer service is second to none. You can expect a real person to answer the phone, with a helpful and professional attitude. While personal touch is important, the greater value to you as an employer is the ability to tap into our substantial claims expertise, knowledge, and resources. Our claims team has over 115+ years of collective claims experience, so you can rest assured that you are getting the best claims expertise available in your jurisdiction.